Shipping policy

Shipping Policy – MOODSTEP



Thank you for shopping with MOODSTEP. We are committed to delivering your orders quickly, safely, and efficiently.



 Order Processing Time
• All orders are processed within 1–3 business days (excluding weekends and public holidays).
• Once your order is confirmed, you will receive an email notification.
• Orders are only shipped after successful payment confirmation.



 Shipping Within Nigeria 🇳🇬
• Delivery Time: 2–5 business days (depending on location)
• Lagos deliveries: 1–3 business days
• Shipping fees are calculated at checkout based on your location.
• We partner with trusted local courier services to ensure safe delivery.



 International Shipping 🌍
• Delivery Time: 5–10 business days (may vary by country)
• Shipping costs are calculated at checkout.
• Customers are responsible for any customs duties, taxes, or import fees required by their country.



 Order Tracking
• Once your order has been shipped, you will receive a tracking number via email or SMS.
• You can use this to monitor your delivery status in real time.



 Delivery Delays

While we aim to meet all delivery timelines, delays may occur due to:
• High order volume
• Courier issues
• Weather conditions
• Customs delays (for international orders)

MOODSTEP is not liable for delays caused by third-party couriers, but we will assist in resolving any issues.



 Failed or Missed Deliveries
• Please ensure your shipping details are accurate.
• If delivery fails due to incorrect information or unavailability, additional charges may apply for re-delivery.



 Lost or Damaged Packages
• If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery.
• We will investigate and work with the courier to resolve the issue.



 Contact Us

For any shipping-related questions or support, please contact:
Email:  moodstep@yahoo.com
Phone:  +234 9130481648